Now Hiring Bilingual CSR!!!! - Vertical Staffing Resources - Temp Job Agency

 

Now Hiring Bilingual CSR!!!!

 

 

JOB DECRIPTION – Bilingual CSR / INSIDE SALES

INDUSTRY – CONSTRUCTION EQUIPMENT

 

 

 

POSITION Bilingual (French) CSR / Inside Sales
 
REPORTS TO General Manager
 
PURPOSE To Assist customers in making purchases by providing them with the correct information in a timely manner. Follow thru on orders that have been placed and inform customers immediately of any problems. Actively maintain base of customers in QC by phone and email.
 
VISION FOR THE ROLE To provide customers with the highest level of customer service so there is no choice for them other than our company.
 
FUNCTION #1 Handle incoming QC calls and emails
MEASURE OF PERFORMANCE Phone rings no more than three times before being answered. Customers receive answers to question in first call. Incoming emails replied to in 20 minutes or less. Customer complaints & warranty issues handled in 24 hours or less.
 
FUNCTION #2 Order entry
MEASURE OF PERFORMANCE Orders are entered correctly and in a timely fashion. Information on order is correct; communicate with suppliers if there are any special instructions. Process credit card payments.
 
FUNCTION #3 Order follow thru
MEASURE OF PERFORMANCE Track and trace shipments that left the previous day. Call customers immediately if there are any problems.
 
FUNCTION #4 Maintain customer base
MEASURE OF PERFORMANCE Follow up on quotations & find out why customers made the purchasing decision they did. Keep QC contact list up to date. Call all customers that have not made purchases in the last several months to keep them informed about Contrax Equipment.
 
WORK PLAN 1) Follow thru on orders as soon as possible in the morning
2) Follow up quotes
3) Handle incoming calls
4) Enter orders before cut off time
 
OTHER RESPONSIBILITIES/DUTIES Prospecting for new customers as required by GM
 
ESSENTIAL SKILLS Fluently bilingual in French & English
Microsoft Office
Comfortable using the telephone

 

Please Email Resumes to: pmagrys@verticalsr.ca

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